Here it comes to updating your business website in a timely manner, the one rule is this: There are no rules. That’s according to Christian Riggs, president of a user-experience design and website development firm in San Diego. Riggs says that deciding whether to update, redesign or re engineer your site should depend entirely on your business goals, objectives and economic considerations, rather than on some superficial time frame pulled out of thin air. We asked him to explain.
Q: Why would I redesign the look and feel of my website but not rebuild it?
A: A variety of factors can make a redesign worth considering, but here are several that almost always require an update. You’ve got new branding and color standards, and you need to make sure your new look extends to your website. Your bounce rates are extremely high, meaning people visit but few convert; a well-thought-out redesign can turn this around. Or your business has grown, and plans call for new products and services; your site’s design may need to reflect that change. Last, your customers complain about your site, claiming that it looks outdated or doesn’t work well.
Q: What developments might require me to reengineer my website from scratch?
A: The most important one is if your current site doesn’t adapt to mobile device screens. Fixing this is an absolute must in today’s mobile-driven world. Another would be if your site was originally built using Flash: Apple’s iPads and iPhones don’t support Flash. That’s reason enough to rebuild, but there’s another reason: Flash can slow your site down.
Anyone in your company should be able to learn and use your content management system (CMS) to update your site. You shouldn’t have to hire a programmer to make simple changes and fixes. Along those same lines of keeping things simple: If your site takes forever to load, you need to reengineer the backend. Nobody puts up with long waits anymore.
Q: Should I invite my customers to be part of the redesign process?
A: Yes! Customer opinion and feedback give you the kind of insights that convert visitors into customers. Start by asking what they think of your proposed design and if it appeals to them. Then ask about the problem they’re looking to solve and if the information they need access to is easy to find in the new design. After you relaunch the site, ask them again if they like it. If they say no, address their concerns through incremental design enhancements, which your new site should allow you to do without starting over.
In short, you want to follow the lead of sites like Apple.com and Amazon.com, which rarely undergo complete facelifts. Instead, their sites evolve over time using an iterative process that results in near invisible refinements that have the bonus of maintaining the user experience that customers know and like.
As an admin, it usually falls on you to keep the office running as efficiently as possible. But when you combine a team of people with different personalities, various pieces of office equipment and software tools, and a never-ending list of distractions, office management can get a little tricky at times. But all this chaos shouldn’t stop you. In fact, it should be motivation to get and keep your office in shape!
If you want to be a better office manager and develop your management and leadership skills, here are some office management tips to keep things running smoothly.
1. Sharpen your communication skills. Being an effective communicator is critical to everything you do as an assistant, and it expands when you step into a management role. You have to be able to lead meetings, step in for your manager, and represent your executive at public functions. You also need toIf you’re not comfortable doing any of these things, brush up on your skills! Attend networking events, accompany him or her to their next speaking engagement or conference, and volunteer to present something at the next office meeting. Find ways to practice every chance you get. All of these things will help you become a better communicator!
2. Work on your people management skills. Learning to manage people is very different from managing projects or tasks. It requires more patience and understanding. And it helps if you know a little about personality typeand how they impact the way people work and communicate. If you aren’t a natural networker, make a point to learn one new thing about each person you interact with daily. This will help you build relationships and gain a better understanding of each person’s unique abilities and contributions to the team.
3. Be an innovative thinker. Being an effective office manager requires some innovative thinking, especially when it comes to problem solving. As a manager, there are going to be situations (and some times people) that you can’t control, as well as challenges that you need to overcome. While it’s easy to get stressed and frustrated in these situations, the better option is to approach them with an innobative mind setYou don’t have to be a “creative type” to develop your innovative thinking skills. Surround yourself with innovative thinkers. Read as much as you possibly can – articles, books, newsletters! Listen to podcasts or audio courses during your commute. As the office manager, it’s important to constantly expose ourselves to new ideas, methods, and industry trends if we want to excel. The new ideas and concepts you bring into your mind will positively impact the way you do your job!
4. Develop your business acumen. As an office manager, it’s vital that you understand how every aspect of your company runs and your role in it. You must understand how your company makes money and where you can impact the bottom line. Being business navvy helps improve your ability to make good judgments and quick decisions each day. As the person responsible for keeping office operations flowing smoothly, it’s your job to keep information flowing and projects moving forward. The more you know about how a business runs, and the intricacies of your company in particular, the more successful you’ll be in your role!
5. Continue your education and professional development. The best office managers never stop learning, growing and expanding their knowledge base. Stay on top of technology. Make proffessional devolopment part of your monthly strategec plane og your careersso it’s consistent and scheduled well in advance. There are lots of thing you can do that are free and low fee
if you look for them. Keep learning — it’s part of your responsibility as a manager!
Whether you’re the unofficial office manager or it’s part of your title, polishing your management skills will help you be more successful and effective in every facet of your admin career. Your colleagues will notice it. Your executive will appreciate it. And you’ll be recognized as the well-rounded, competent, innovative office manager that you are!
so this is how to manage your office and how to make effective communication